Privacy Policy

1. Who is responsible for your data?

Synapse Studio is responsible for the personal data processed through this website and its associated products, unless another controller is clearly stated.

For privacy-related questions, contact Synapse Studio at contact@synapsestudio.dk.

2. Privacy approach

Synapse Studio is built around a minimal-data approach. The goal is to collect and store as little personal data as reasonably possible while still allowing the website, products, support, and communication channels to function.

Synapse Studio does not sell personal data and does not use personal information for advertising resale, data brokerage, or unrelated commercial profiling.

3. What data may be processed?

Depending on how you use the website and products, Synapse Studio may process the following types of information:

• Contact information you provide, such as your name, email address, organisation, or message content.
• Technical information needed to operate and secure the website, such as IP address, browser information, device information, timestamps, and basic server logs.
• Product-related information needed for support, feedback, diagnostics, or essential functionality.
• On-device information, preferences, calculations, or inputs used locally by a product and not necessarily transmitted to Synapse Studio.
• Location data, if a product feature requests it and you allow access to it.

4. Why data may be processed

Personal data may be processed for the following purposes:

• To operate, maintain, and secure the website.
• To provide product functionality requested by the user.
• To respond to enquiries, support requests, feedback, or collaboration messages.
• To diagnose technical problems and improve reliability.
• To comply with legal obligations where required.

5. Legal basis

Where the GDPR applies, Synapse Studio relies on one or more of the following legal bases:

• Consent, for example where you choose to contact Synapse Studio or allow optional device permissions.
• Legitimate interests, for example to operate, secure, improve, and maintain the website and products.
• Contract or pre-contractual steps, where processing is needed to provide a requested product, service, support response, or collaboration discussion.
• Legal obligation, where Synapse Studio is required to retain or process information by law.

6. On-device processing

Some Synapse Studio products may be designed to work primarily on-device. This means certain inputs, calculations, preferences, or locally relevant functions may remain on your own device instead of being sent to Synapse Studio.

If a product requests device permissions, such as location access, the permission is intended only to support the relevant feature. Location data is not intended to be retained by Synapse Studio unless this is clearly stated for a specific feature.

7. Third-party services

Synapse Studio may use limited third-party services for hosting, delivery, security, diagnostics, email, app distribution, or other essential functionality.

These providers may process technical information as part of providing their services. Synapse Studio aims to use only services that are necessary and proportionate for operating the website and products.

8. Data retention

Personal data is kept only for as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required by law.

Contact messages and support correspondence may be retained for as long as needed to respond, follow up, document the communication, or maintain necessary business records.

Technical logs are normally retained only for a limited period needed for security, diagnostics, and maintenance, unless longer retention is necessary to investigate abuse, errors, or legal issues.

9. Your rights

Depending on the circumstances and applicable law, you may have the right to:

To exercise these rights, contact Synapse Studio using the email address listed above.

• Request access to personal data about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

10. Sensitive information

Users should avoid sending sensitive or confidential personal information unless it is strictly necessary and appropriate for the specific communication or feature being used.

Synapse Studio products are not intended to store patient-identifiable clinical information unless a specific product clearly states otherwise and appropriate safeguards are in place.

11. Complaints

If you are unhappy with how Synapse Studio handles your personal data, you are encouraged to contact Synapse Studio first so the issue can be reviewed.

You may also have the right to complain to your local data protection authority. In Denmark, this is Datatilsynet.

12. Changes to this policy

Synapse Studio may update this Privacy Policy from time to time to reflect changes to the website, products, legal requirements, or operational practices. The latest version published on this website is the version currently in effect.